Talkdesk is a cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers.
What is Talkdesk
is a call center software, fully integrated with Salesforce. Unlike legacy technologies, Talkdesk is 100% cloud-based and can be deployed quickly without any phones, hardware or coding.
How we use Talkdesk
When our Salesforce customers are in need of a solution that will help them manage and leverage voice and SMS across multiple channels, reporting for their contact center, or just want to automate customer service processes, we look to Talkdesk for their comprehensive call center functionality.
Why we use Talkdesk
The Talkdesk CTI integrates seamlessly with Salesforce and gives agents access to advanced features, such as screen pops, click-to-call, single sign-on, outbound caller ID and more. It's easy to deploy and our customers love having the ability to communicate in real-time with customers and prospects from within Salesforce.
Talkdesk Contact Center
Empower companies to continuously improve customer experience. With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.
Talkdesk's Integrations
Connect your teams to the unique tools they use every day, while you maintain global visibility. 30+ out-of-the-box CRM / helpdesk integrations and a full suite of APIs allow you to maximize every customer interaction with quick access to the right contextual information.
Talkdesk AppConnect
As the world's first enterprise app store, Talkdesk AppConnect unites best-in-breed software to redefine the way businesses integrate their call center platform. AppConnect facilitates every step of the process, from discovery to purchase.
Cloud Contact Center Software
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TALKDESK CX CLOUD™
Talkdesk CX Cloud™ is a new kind of cloud contact center that makes transitioning to the cloud quick, easy, and cost-effective with end-to-end contact center solutions.
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End-To-End
Customer engagement, workforce engagement, enterprise collaboration, AI and Knowledge and analytics, all on a single unified platform.
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Intuitive
Talkdesk is so intuitive agents and reps can get started with little to no training. Administrators are empowered to make ongoing improvements.
